Returns Policy for Online Orders

Returns Policy for Online Orders

The CatWalk Spinal Cord Injury Research Trust is committed to providing quality products to our customers.

Products purchased from our website may be returned for any reason within 14 days following delivery. Returned products must be accompanied by the original invoice.

Products may be returned by post to:

The CatWalk Trust

PO Box 555

Masterton 5840

New Zealand

If you wish to return your products via courier please  contact our office 06 377 5430 or email info@catwalk.org.nz to obtain an address for return.

Products returned by post are your responsibility until they reach us, so please ensure they are packaged securely. We recommend using tracked mail.

You will receive a full refund of the price you paid for a returned product. However, unless the product is faulty or not as ordered, we will not refund any applicable delivery charges or your costs of returning the product. The refund will be in the same form as your original payment.

If you return a product by post, we will email you when we receive it. We will process the refund due to you as soon as possible and, in any case, within seven days of our receipt of the product.

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